We provide a 100% accuracy guarantee for all of our translations. We stand by all of the translations performed by our translators. If you are not completely satisfied with a completed translation, we will fix it, free of charge, until it meets your full satisfaction. If there are any issues or questions with one of our translations, we will work with you until you are completely satisfied with the quality and accuracy of your translations.
Commitment to Quality
iTranslation has a stringent quality assurance process in place – covering both linguistic quality and quality of our business processes. This includes how we select and supervise our translators. We guarantee the quality of all of our translations.
We maintain long-term working relationships with our translators, which are based on mutual trust. Next to our hiring process and quality monitoring, trust is an important element of our approach to ensure quality. We work with the same translators over time and know our translators very well.
We continuously monitor every translator’s performance by evaluating responsiveness and reliability and by conducting randomized quality checks (reviewing translations independently by senior translators). We also take into account any feedback we receive from our clients.